The features of an effective team
The features of an effective team have effective communication at the heart of them. They need to know their own roles as well as the team's purpose.
Category Business
Commentary on local government (my career) and the hair and beauty sector (of which I am a business owner).
Role of the team leader within a team
In this post I will explore the role of the team leader within a team. I have been a team leader for many years both directly and as a manager with team leaders reporting to me.
Trip.com and Singapore Airlines: profit before the customer
This is a review of my experience as a customer with Trip.com (also known as CTrip.com) when I booked flight tickets from London to Kuala Lumpur (return) with Singapore Airlines.
Wayfair: a case study in customer experience
Wayfair is all over the telly and web at the moment. Never mind the flood of emails. An online retail company for the pandemic era. There appears to be nothing you don't need for your house and garden they do not sell. So I decided to take a dip and buy one of their goods for the first time.
Gearbest.com: a case study in customer experience
After six months of no progress I have attempted to nudge Gearbest into escalating the matter to a senior customer service person but it seems impossible to go beyond the robotic responses in their ticket process. Now their customer service staff have stopped "supporting" the resolution of my complaint.
Ashnaa Hair and Beauty website launch
New website for Ashnaa Hair and Beauty salon. Today I have completed the first version of the new website for our Ashnaa Hair and Beauty salon. This is a hybrid retail website for the salon that drives online bookings to…
Time to support the rebirth of the hair and beauty sector
It is a moral victory for the hair and beauty sector that the government has slotted the sector in with other retail businesses for a re-opening of 12 April. It puts our sector on an equal footing with retail and an acceptance that it has a proven record in using PPE to deliver a COVID secure service with little negative impact on the infection rate. The beauty sector is a £28 billion industry – making a bigger contribution to the economy than car manufacturing. So it deserves recognition in the revival of the economy this summer.
Hair and Beauty sector and lockdown: more woe to come
The latest reports suggest that post lockdown the hair and beauty sector will be discriminated against again. In the Daily Mail on 19 February: “Britons in need of a haircut will need to wait until at least April because salons…
Hair and Beauty: how the Government decimated a £28 billion industry
Why the Beauty sector was tragically ignored by the Government during the pandemic. In the Daily Telegraph’s Lost Britain Closed BusinessesLost Britain Closed Businessesseries it features an article on the impact of the pandemic on the Beauty Sector. Having been…