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Gearbest.com: a case study in customer experience
After six months of no progress I have attempted to nudge Gearbest into escalating the matter to a senior customer service person but it seems impossible to go beyond the robotic responses in their ticket process. Now their customer service staff have stopped “supporting” the resolution of my complaint.
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Vaccine Passports – ID no one wants
When there is so much goodwill from the UK population in getting vaccinated, in that over half the population is already vaccinated, in that the infection rate and death rate are both down to a safe level, and staying there despite the return of the lockdown and a third wave in Europe, why then impose…
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Leeds United 2 Sheffield United 1: Almost
Leeds defence was assured without any evidence of being vulnerable to set pieces. Llorente was a rock in defence picking up so many balls coming into the box and filtering them out. Midfield with Harrison, Roberts and Raphinha surged into the Sheffield United box with over 20 shots reigning in goal, but finishing was missing…
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Ashnaa Hair and Beauty website launch
New website for Ashnaa Hair and Beauty salon. Today I have completed the first version of the new website for our Ashnaa Hair and Beauty salon. This is a hybrid retail website for the salon that drives online bookings to a third party website – Treatwell. I have moved from a static website design to…
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Fulham 1 Leeds United 2: Beautiful Chaos
Beautiful chaos Fulham probably had more to gain from this match with their relegation battle but Leeds had a curse to break. Early on it looked like Leeds were still getting used to VAR in the Premier League with yet another goal allowed but the disallowed by VAR with a pinpoint header by Ayling. After…
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Klara and the sun by Kazuo Ishiguro: A human’s best friend
We are only at the beginning of AI in real life, but fiction is much further down the road of debate. This novel was an opportunity from an esteemed writer, Kazuo Ishiguro, attempts to bring to life the soul of an AI. In this case, Klara, an Artificial Friend with exceptional observational qualities. Can one…
