crossley

crossley

Wayfair: a case study in customer experience

Wayfair

Wayfair is all over the telly and web at the moment. Never mind the flood of emails. An online retail company for the pandemic era. There appears to be nothing you don't need for your house and garden they do not sell. So I decided to take a dip and buy one of their goods for the first time.

What is the future for the Labour Party?

Kier Starmer

The Chesham and Amersham by election victory for Liberal Democrats is a key moment in Kier Starmer’s term as Labour leader – his party managing to achieve its worst by-election result in the party’s history. Winning only 1.6 per cent of the vote and losing its deposit, Labour finished in fourth place behind the third-placed Green Party.

Free speech and why it matters by Andrew Doyle – Checking our thinking

Free Speech Andrew Doyle

Early on Andrew Doyle sets out how the definition of social justice has changed due to a new identity-based conceptualisation bringing with it a mistrust of unfettered speech. He goes on to point out how this has given us the confusing and rare phenomenon: the well-intentioned authoritarian. With authoritarianism comes censorship – or as it has now been termed – cancellation

Leeds United 3 Tottenham Hotspur 1 – Teamwork

Jack Harrison

This was a superlative team effort today with the quality of passing and moving to create the opportunities relentless. And a defence led by Llorrente that stood up to Kane, Bale and Son. Leeds have now in 2021 seen off all the top teams with a draw or win. Spurs' champions League hopes are killed off.