crossley

crossley

Gearbest.com: a case study in customer experience

After six months of no progress I have attempted to nudge Gearbest into escalating the matter to a senior customer service person but it seems impossible to go beyond the robotic responses in their ticket process. Now their customer service staff have stopped "supporting" the resolution of my complaint.

Manchester City 1 Leeds United 2: 10 Men

Stuart Dallas

Cooper changed everything. In spite of being first to the ball his follow through was judged dangerous and after the ref had his own look at VAR the yellow card was upped to a red – the letter of the law. Leeds ended the first half on ten men. Bamford had to sacrificed so Struijk could bolster the defence.

Vaccine Passports – ID no one wants

Vaccine Passport

When there is so much goodwill from the UK population in getting vaccinated, in that over half the population is already vaccinated, in that the infection rate and death rate are both down to a safe level, and staying there despite the return of the lockdown and a third wave in Europe, why then impose a freedom of restriction that is both unpopular and undemocratic?

Leeds United 2 Sheffield United 1: Almost

Llorenete

Leeds defence was assured without any evidence of being vulnerable to set pieces. Llorente was a rock in defence picking up so many balls coming into the box and filtering them out. Midfield with Harrison, Roberts and Raphinha surged into the Sheffield United box with over 20 shots reigning in goal, but finishing was missing for Leeds with statistics not translating in to goals. There were so many almost moments.

Fulham 1 Leeds United 2: Beautiful Chaos

Leeds United

Beautiful chaos Fulham probably had more to gain from this match with their relegation battle but Leeds had a curse to break. Early on it looked like Leeds were still getting used to VAR in the Premier League with yet…

Klara and the sun by Kazuo Ishiguro: A human’s best friend

Klara and the Sun by Kazuo Ishiguro

We are only at the beginning of AI in real life, but fiction is much further down the road of debate. This novel was an opportunity from an esteemed writer, Kazuo Ishiguro, attempts to bring to life the soul of an AI. In this case, Klara, an Artificial Friend with exceptional observational qualities. Can one be both artificial and a friend?

Time to support the rebirth of the hair and beauty sector

Hair and Beauty salon

It is a moral victory for the hair and beauty sector that the government has slotted the sector in with other retail businesses for a re-opening of 12 April. It puts our sector on an equal footing with retail and an acceptance that it has a proven record in using PPE to deliver a COVID secure service with little negative impact on the infection rate. The beauty sector is a £28 billion industry – making a bigger contribution to the economy than car manufacturing. So it deserves recognition in the revival of the economy this summer.

Leeds United 0 Chelsea 0: A Rare Draw

Bamford makes his 100th appearance for the club. Koch makes his return to the squad by being on the bench. Finally we may play the first team we wanted to at the start of the season. Cooper has been dropped from Defence in preference for the pace of the returning Struijk – Bielsa clearly has a lot of confidence in him as a growing player. Having Roberts and Harrison starting together is yet another combination Bielsa is trying and that will be a lot of pace if they can link up effectively with Bamford and Raphinha.