As a rule in life I always give postive responses to positive customer experiences. Customers do by our very nature complain when matters go wrong so I believe it is equally important that we praise good customer service both when it happens first time and when issues are resolved. As someone who works in customer| As a rule in life I always give postive responses to positive customer experiences. Customers do by our very nature complain when matters go wrong so I believe it is equally important that we praise good customer service both when it happens first time and when issues are resolved. As someone who works in customer | As a rule in life I always give postive responses to positive customer experiences. Customers do by our very nature complain when matters go wrong so I believe it is equally important that we praise good customer service both when it happens first time and when issues are resolved. As someone who works in customer